The Education Research in Conflict and Protracted Crisis (ERICC) Research Programme Consortium is a global research and learning partnership that strives to transform education policy
We’ve seen that improving access, quality, and continuity of education is the most effective way to support the learning and development of children in crisis and conflict. The ERICC Helpdesk exists to provide actionable, evidence-backed advice to maximise meaningful change through your educational programmes and policies.
Not only do we have local and international experts across 30 topic areas – the Helpdesk’s area of expertise is translating research into recommendations you can use. Our range of services includes evidence analysis, programme analysis, measurement and impact evaluation support, research support, and value for money analysis.
ERICC Helpdesk
Evidence-based
Our experts analyse research to determine what has been proven effective for education in crisis and conflict environments and translate their findings into actionable recommendations specific to your context.
Quality-assured
Every response to Helpdesk queries are quality-assured to guarantee a reliable analysis of evidence that you can credibly use in programming and policymaking.
Improving value for money
Our cost analyses provide advice for achieving maximum impact through the most scalable and best value for money programmes. Our value-for-money services can also provide demonstrable evidence for effective use of available funding.
HELPDESK PROCESS
Query Submission
Query submitted by creating a ticket online.
Confirmation
The requestor receives notification and confirmation with 24 - 48 hours.
Scoping Call
Helpdesk team facilitates a scoping call with requester on specifications, context, timeline & expectation.
Terms of Reference
Draw up Terms of Reference and brief on deliverables for request fulfilment.
Assignment Resumes
The Helpdesk draws on the pool of experts to allocate to the assignment and prepare response.
Quality Assurance & Production
All deliverables are quality assured and produced for presentation to the requestor.
FREQUENTLY ASKED QUESTIONS
What is ERICC?
The ERICC Helpdesk is an initiative of the Education Research in Conflict and Protracted Crisis (ERICC) Research Programme Consortium. ERICC is a global research and learning partnership that strives to transform education policy and practice in conflict and protracted crisis around the world — ultimately to help improve holistic outcomes for children — through building a global hub for rigorous, context-relevant and actionable evidence base. Countries in focus include Bangladesh (Cox’s Bazar), Jordan, Lebanon, Myanmar, Nigeria, South Sudan and Syria. ERICC is funded by FCDO. Learn more about ERICC.
Who is eligible to use the Helpdesk?
The ERICC Helpdesk is a service available to all FCDO Education Advisers.
What is the response time for a query?
We strive to provide the most timely and relevant support possible. Response times vary depending on the category of service required and may range from 10 to 90 working days. A timeline for your response will be determined during a scoping call following submission of your query.
Who will answer my query?
Our Helpdesk roster includes over 50 highly skilled experts and senior specialist researchers based across 15 countries in the Global North and South. Our team’s combined expertise, working knowledge, and experience covers 20 countries and over 30 education specific areas.
Who do I contact if I am experiencing technical difficulties submitting my query?
You may contact the ERICC Helpdesk for support at support@ericchelpdesk.org if you are unable to submit your request online.
What is the ERICC Conceptual Framework?
The ERICC conceptual framework is a multi-disciplinary, systematic frame to better understand how education systems and processes affect children’s outcomes in conflict and protracted crisis settings. It identifies four drivers of holistic learning and development: access, quality, continuity, and coherence of education systems. Learn more about the ERICC Conceptual Framework.
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ERICC seeks to identify the most effective approaches for improving access, quality, and continuity of education to support sustainable and coherent education.
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